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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Volkan Celtik

January 25, 2024

5  out of  5 rating by Volkan Celtik
"Monica is my agent, and she deliver excellent customer service. She handle my case 100%! I highly recommend STATE FARM for your insurance company. When you call just ask for Monica\. You will be pleased!"
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David Jackson

December 28, 2023

1  out of  5 rating by David Jackson
"I regret ever doing business with this branch. I have been a customer with them going on 4 years and recently added 2 vehicles. They quoted me a price and I never got the price they offered. They claim they sent out beacons for the cars and I and I never received. I had to overpay for 2 months asked about getting a cheaper price and they told me that was not available. I called into customer service and they gave me a better price, sent out a beacon, and they also showed there was no beacon being sent. The office manager Irma Walker was not willing to help and lied about sending me a beacon and changing my price. She didn’t have any empathy for the situation and was clear display lack of accountability."
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Sarah Price

August 9, 2023

5  out of  5 rating by Sarah Price
"Employee's are very nice and very professional!"
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Shelia Lemon

June 30, 2023

1  out of  5 rating by Shelia Lemon
"I posted a review 2 years ago that acknowledged Erma. I spoke on her commitment to customers needs and concerns. She did a great job. 2 YEARS AGO! Today ALL things have changed. Service is HORRIBLE. She does not return calls, she says she will work on your concerns but NEVER call you back. I don't know if she's sick , overworked or just fed up with her job but WHAT does that have to do with me. I'm still paying my bill on time. I'm still driving safe. I'm still not filing claims to keep down cost. I'm still a Loyal Mvp Client. The agent is unreachable and so is "the corporate" office. If James Banks and State Farm don't care about their faithful, loyal long timers. Please be aware that they don't care about you NEWBIES either. THIS OFFICE IS NOT RECOMMENDED AT THIS TIME. Perhaps it's time to be retrained !!!"
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Latandria Humphrey

June 22, 2023

1  out of  5 rating by Latandria Humphrey
"I seem to mostly encounter Leonora and she isn’t the best person to speak to. She sent me an email with all caps and exclamation marks, I told her I will not be yelled at and she advised “nobody is yelling”. She was very rude in the email. I am a customer who was trying to resolve an issue, I never was rude. And I won’t tolerate rude people."
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Ms. Courtney Thomas

May 23, 2023

5  out of  5 rating by Ms. Courtney Thomas
"We have been with James Banks for many years! We have appreciated all of the great customer service we've received over the years. We will continue to be life long customers."
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Spence McMorris Jr

May 5, 2023

5  out of  5 rating by Spence McMorris Jr
"I would just like the say that I am very happy to have met such a great agent as Martha Hurtado! She is quick to return calls and always so nice and very helpful! Thank you very much MARTHA!!!"
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Nutela Diaz

February 6, 2023

5  out of  5 rating by Nutela Diaz
"Martha Hurtado is excellent. Very responsible, kind and efficient in her work. Thanks Omayra"
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Cuzz LiteYear

February 1, 2023

5  out of  5 rating by Cuzz LiteYear
"I receive offers in the mail often from competitors, but I wouldn't leave this Branch of State Farm for no one (or reptile🦎) ! The Owner Mr Banks is a busy man but is always a pleasant person to encounter whenever I'm able to catch him in passing. Nevertheless, the real MVPs are the staff members! My go to person is Ms.Erma W.! She is always swift and professional with assisting me in anything that I call or have to come by the office for. She displays a motherly warmth that makes me as a simple customer, feel like a family member. She is always punctual with sending emails as well as returning voicemails within the same business day, which is very hard to come by in the insurance industry. I've been doing business with this Banks Branch for years , and don't plan on going anywhere else but here for my insurance needs! 🏆"
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Claudia Flores

January 28, 2023

5  out of  5 rating by Claudia Flores
"Martha Hurtado has splendid customer service. I could tell she really cares about her clients, she always was available and is very knowledgeable about her job. She helped me get the best rate possible for car insurance. I 100% recommend her service."
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Debrah Davis

January 26, 2023

5  out of  5 rating by Debrah Davis
"Ms. E Walker is a great asset to State Farm. Her knowledge and professionalism about insurance is outstanding. Because of her I will be a State Farm customer for many years."
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gary ford

January 23, 2023

4  out of  5 rating by gary ford
"The new melts was over cooked"
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Hendrix Downs

January 10, 2023

5  out of  5 rating by Hendrix Downs
"It is always a pleasure when you do business with a place and you call with questions and the person is very polite and informative.Well I called today and Rosemary Villarreal went above and beyond for me. 👍👍👍 James banks customer since 2010🚗🚙"
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January 9, 2023

5  out of  5 rating by JA BO
"I was able to get fast, friendly and professional service with Martha today. I had a great experience working with her."
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Calynn Wright

November 22, 2022

5  out of  5 rating by Calynn Wright
"Great service overall! They are very professional and very sweet! Amber Murray was such a help, very sweet, patient and overall just great! I definitely recommend her, she did a very great job!"
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Tammy Jordan

November 22, 2022

5  out of  5 rating by Tammy Jordan
"Amber is very helpful and friendly!! Very knowledgeable ♥️"
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Brody Wheeler

November 22, 2022

5  out of  5 rating by Brody Wheeler
"Amber was very helpful to me! She was knowledgeable and answered all my questions. Very good experience! 10/10 would recommend"
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hooking247 Vidor

November 22, 2022

5  out of  5 rating by hooking247 Vidor
"The staff is very nice Hailey handles all my insurance needs.And is very knowledgeable about the coverage an needs of the customer."
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Darrell Crain

November 22, 2022

5  out of  5 rating by Darrell Crain
"Amber was awesome! She extremely nice and got back with me on a quote in a timely manner and was able to save me some money at the same time. Make sure you ask for Amber you can thank me later"
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Maria Flores

November 17, 2022

5  out of  5 rating by Maria Flores
"Thank you for an awesome job and helping my mom and being patient with her and getting her a great policy"
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Asia Renay

November 10, 2022

5  out of  5 rating by Asia Renay
"Amber Murray is by far the best!!!! Her grace, having patience, staying in contact just her overall performance went beyond measures. As someone who will be new to the Houston area I couldn’t have asked for a better representative and I look forward to working with her in the future. Mr. James she’s a great asset to your team and I appreciate you for having her."
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Akira Decoud

October 7, 2022

5  out of  5 rating by Akira Decoud
"I received great service today! I was able to lower my coverage while also adding renters at a low rate. Christopher was very polite and he answered all of my questions. Thanks again😊"
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Asusena Mendez

September 27, 2022

5  out of  5 rating by Asusena Mendez
"Ms. Erma was so helpful,quick and knowledgeable‼️ Wish i could give her 10 ⭐️ ❤️❤️❤️❤️"
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September 22, 2022

5  out of  5 rating by Thoth
"Excellent service."
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Jeremy Guest

September 13, 2022

5  out of  5 rating by Jeremy Guest
"Erma Walker!!! Thank you! What a wonderful experience. ❤️ You made it easy and convenient. Thank you again Erma."